Requesting a refund
Sign in, open My orders and select the relevant paid order. When a refund request is available, enter the reason and submit it. You can also contact the Academy about a payment concern.
Review of requests
Submitting a request does not guarantee a refund. The Academy reviews the order, payment confirmation, request reason and applicable course or membership terms. Eligibility, deadlines and any exceptions must be confirmed with the Academy before purchasing if they are not specified in the offer.
Failed, pending or duplicate payments
If money was deducted but access has not been granted, contact the Academy with your order number and payment reference. Do not share your PIN or password. Pending payments must first be reconciled with the payment provider.
Approved refunds
Approved refunds are handled through the relevant payment provider where supported. Processing time depends on the provider. Your order and refund request show the recorded status. Refunded access may be removed.
Questions
Use the Contact page for refund or payment questions. No automatic refund guarantee or processing deadline is stated on this page.